What is your return policy? Posted on September 11, '13 We will take back and refund orders that are unused and unopened within 7 days of receipt. Please note that shipping costs are non-refundable. Please also note we hope this never happens – we want you to fall in love with every item you have ordered. If that’s not the case, contact us immediately (but definitely within 7 days) at firstname.lastname@example.org. If you have used the product(s), we are unable to accept or refund your order.